Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rhino-eg.com or DM us directly through Instagram. 

Kindly note that return delivery chargers do apply! 

Thank you for understanding.

You can always contact us for any return question through Instagram DMs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Any products that have been used, worn or washed cannot be returned.

Exchanges
If you would like to exchange a certain product for another size kindly get in contact with us through our email: info@rhino-eg.com or DM us directly on Instagram, we will check if the size you want is available and in stock and get back to you! 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rhino-eg.com.